Contact Us

Effective Date: October 9, 2026 Last Updated: October 9, 2026

At rawstoneatelier, we are committed to providing attentive, professional, and reliable customer care. Whether you need assistance choosing the right pair of earrings, require detailed gemstone specifications, wish to check the delivery progress of an order, or need to request a product return, our support team is here to assist you every step of the way.

Company Details & Customer Support: Company Name: rawstoneatelier Official Customer Support Email: service@rawstoneatelier.com Customer Support Operating Hours: Monday through Friday, 9:00 AM to 6:00 PM PDT (Pacific Daylight Time) Observed Closures: Saturdays, Sundays, and major United States federal holidays

How to Contact Us: To submit an inquiry, request assistance, or begin after-sales support, please email us directly at service@rawstoneatelier.com. To ensure our customer support representatives can evaluate and resolve your inquiry as quickly and efficiently as possible, please include the following details in your message:

Your full legal name and the email address used during checkout.
Your order confirmation number (e.g., #RSA-XXXXX).
A clear, detailed description of your question or concern.
For inquiries regarding damaged items, missing components, or defective jewelry, please attach clear, well-lit photographs or video footage showing the issue, along with photographs of the exterior shipping carton and postal shipping label.

Response Time Commitment: Our support representatives review and answer incoming customer correspondence during regular operational hours (Monday through Friday, 9:00 AM to 6:00 PM PDT). We endeavor to respond to all inquiries within 24 to 48 business hours. Emails received over weekends or recognized public holidays will be handled sequentially on the next business day in the order received.

Important Notice Regarding Returns: All product returns must receive formal written authorization from our customer care team prior to shipment. Do not ship packages to the address printed on your original parcel or to any unconfirmed logistics warehouse. Please contact service@rawstoneatelier.com to obtain formal return approval, an authorized Return Merchandise Authorization (RMA) number, and our official designated return facility address.